1. Introduction:

DelayDollars Corporation ( also known as “DelayDollars”), the service provider, is agreeable to providing such services to the client on the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the client and DelayDollars (individually the “Party” and collectively the “Parties” to this Agreement) agree as follows:

These Terms and Conditions (T&Cs) represent the client(s) and DelayDollars legal agreement regarding delivering our Services. By consenting to these T&Cs, you acknowledge your agreement to them.

By using our Services and consenting to these T&Cs, you confirm that:

I. You are above the legal age in your country and capable of forming binding contracts under relevant laws. 

II. If you are on the same booking as other passengers, you possess the authority to accept these T&Cs on behalf of those passengers. 

III. If you are not on the same booking but are filing a claim on behalf of other passengers, you have the necessary authority to accept these T&Cs for those individuals.

Term of this Agreement will begin on the date this Agreement is signed and will remain in full force and effect until the completion of the services, subject to earlier termination as provided in this Agreement.

Performance: The Parties agree to do everything necessary to ensure the terms of this Agreement take effect.

Currency: Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in CAD (Canadian Dollars).

 

2. Definitions:

These definitions clarify the terms used within the T&Cs for better understanding and interpretation.

I. “T&Cs” or “Terms and Conditions”: This document outlines the agreement between DelayDollars Corporation and the client regarding the services provided. 

II. “DelayDollars” or “DelayDollars Corporation”: Refers to the legal entity providing Services as per these T&Cs. 

III. “Client”: Refers to an individual who consents to these T&Cs and engages DelayDollars to provide Services. 

IV. “Passenger”: Refers to the individual who experienced the flight disruption and is either the client themselves or someone on whose behalf the client is filing the claim. 

V. “Claim”: Refers to the formal request initiated by the client for compensation from an airline due to flight disruptions. 

VI. “Claim Support”: Refers to the assistance and representation provided by DelayDollars concerning the client’s claim for compensation.

VII. “Services”: Refers to actions taken by DelayDollars to secure compensation for flight disruptions, including delays, cancellations, and denied boarding, in line with relevant regulations. 

VIII. “Letter of Authorization (LOA)”: A legal document that permits DelayDollars to represent and act on your behalf in dealings with the airline concerning your claim. 

IX. “Flight Compensation”: Refers to monetary reimbursement sought from airlines for disruptions in line with relevant regulations. 

X. “Service Fee”: A commission charged by DelayDollars, calculated as a percentage of the obtained compensation, only applicable when the claim is successful. 

XI. “Legal Expenses”: Refers to all costs and fees incurred by DelayDollars in addressing issues of miscommunication, errors, or misconduct due to inaccurate or false information provided by the client. 

XII. “Withdrawal”: The client or DelayDollars opting to discontinue the Claim Support process. 

XIII. “Payment Information”: Refers to the client’s bank account details or other payment methods for receiving compensation. 

XIV. “Third Party”: Any individual or entity other than the client and DelayDollars Corporation. 

XV. “Non-Adult Passenger”: Refers to a passenger under the legal age in their jurisdiction. 

XVI. “Privacy Policy”: Outlines how DelayDollars manages and protects personal information collected from clients.

 

3. Services Offered 

DelayDollars provides services to secure compensation only for delayed, cancelled and denied boarding disruptions. This is all in line with the stipulations of relevant regulations which are as follows: 

I. Canada’s Air Passenger Protection Regulations (APPR) 

II. US Department of Transportation (DOT) Regulations 

III. EU Regulation 261/2004 (often referred to as “EC 261”) 

IV. UK Civil Aviation Regulations 

V. Montreal Convention 1999 (MC99)

 

4. Client(s) Obligations and Acknowledgments: 

I. Authorize DelayDollars: 

a. To represent you fully in all airline dealings regarding your flight compensation claim. 

b. Receive & process your flight compensation payment directly from the airline. 

II. You will provide DelayDollars with all the necessary data and information for the execution of the Claim Support. You guarantee that the data and information shared are correct, complete, and accurate, and are relevant, with the passenger’s agreement. 

III. You must e-sign to accept our terms and conditions, and this e-sign may also be used for the “Letter of Authorization.” 

IV. Once you’ve submitted your claim to DelayDollars, any ongoing negotiations and/or subsequent communications with the airline or another third party regarding your claim must be terminated since its legal ownership now rests with DelayDollars. 

V. It’s essential to inform DelayDollars of any forms of compensation from the Airline post-agreement, entitling DelayDollars to the service fee. 

VI. Should the airline pay directly to the client, the client remains liable for the DelayDollars claim service fee. This fee is due immediately upon receipt of the compensation from the airline. Failure to remit this fee to DelayDollars may result in additional charges or legal action. 

VII. DelayDollars might ask for more details if necessary. Failure to provide such information can hinder the processing of your claim. 

VIII. DelayDollars reserves the right to advocate for the claim in its name and to negotiate individual or collective claim settlements with airlines. 

IX. Understand that DelayDollars will only seek monetary Compensation, and it is solely at DelayDollars’ discretion to accept other offers, such as discount or promo codes, etc., in lieu of Flight Compensation. 

X. By using DelayDollars, you recognize that the decision to accept any airline’s settlement offer is at DelayDollars’ discretion. By signing the Letter of Authorization, you grant DelayDollars the authority to accept or decline such offers without seeking further approval and/or instructions. 

XI. Should the client fail to provide DelayDollars with accurate payment details, or in cases where incorrect/incomplete information leads to compensation returns, DelayDollars will make all reasonable efforts to follow up via the provided contacts. If the client does not provide accurate payment information within 30 days of our initial outreach, DelayDollars reserves the right to retain the total compensation. 

XII. DelayDollars will update you on your payment status and notify you once it has been dispatched. Should any changes in airline policies, regulations, or unforeseen circumstances affect the compensation amount or timeline, we will inform you as soon as possible and work diligently to resolve any issues. 

XIII. DelayDollars is not responsible if client(s) provides incorrect details, leading to compensation being sent to the wrong recipient. The client(s) must ensure that all provided information is accurate. If error(s) occur due to the client(s) misinformation, DelayDollars is not obliged to recover the funds. 

XIV. DelayDollars is not responsible for miscommunications, errors, or misconduct due to inaccurate data provided by client(s). Should you intentionally provide false information, you must cover any legal expenses DelayDollars incurs, on top of other potential consequences per these T&Cs.

 

5. Fees & Compensation 

I. No fees are charged for checking claim eligibility or when no compensation is obtained. 

II. A fee of 25% (plus applicable Canadian taxes) of the total obtained compensation will be charged only when the claim is settled. 

III. Once DelayDollars receives the compensation from the airline, we will process your share of the payment within ten business days, excluding statutory holidays. 

IV. In cases where transaction or transfer fees are associated with remitting the compensation amount, such fees will be deducted from the compensation total. 

V. When the airline compensates in non-CAD currency, the amount will be converted using the current financial institution’s exchange rates. 

VI. DelayDollars will only process compensation payments to bank accounts registered in the passenger’s name for the safety and security of all transactions. 

VII. In case the bank account is not registered in the passenger’s name and/or the client wishes to use an alternate preferred payment method, provided it’s a method we support, the following documentations are mandatory and required: 

a. A signed letter from the passenger authorizing the named third party to receive the compensation on their behalf. This letter should be accompanied by a clear picture of the passenger’s identification, such as a passport or driver’s license, for identity verification purposes. 

b. A signed letter from the third party confirming their agreement to receive the compensation on the passenger’s behalf in their account. This letter should be accompanied by a clear picture of the third party’s identification, such as a passport or driver’s license, for identity verification purposes. 

c. In the case of a claim filed on behalf of a non-adult passenger, the compensation payment will only be processed to an adult who can demonstrate legal ties to the non-adult, such as a parent or legal guardian. The adult must provide documentation proving their relationship to the non-adult passenger and meet the same identity verification requirements outlined above. 

VIII. This procedure is established to safeguard the interests of our clients and ensure transparency in financial transactions. Failure to provide the requested documents may result in payment delays or non-processing.

 

6. Withdrawal & Termination: 

I. Clients can request claim withdrawal within 14 days of claim form submission. However, if the claim’s compensation has been granted, DelayDollars’ service fee will still apply. 

II. Similarly, DelayDollars retains the right to withdraw from the Claim Support any time. 

III. In case of a T&Cs breach by the client, DelayDollars retains the right to its service fee.

 

7. Modifications: 

I. Any amendment or modification of this Agreement will only be binding if evidence in writing is signed by each Party or an authorized representative of each Party. 

 

8. Governance: 

I. This Agreement will be governed by and construed in accordance with the laws of the Province of Ontario. 

 

9. Liability Limitation: 

I. DelayDollars is not responsible for any third-party features or links on its website that don’t belong to DelayDollars. 

 

10. Entire Agreement: 

I. It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement. 

 

11. Enurement 

I. This Agreement will ensure to the benefit of and be binding on the client(s) and their respective heirs, executors, administrators and permitted successors and assigns. 

 

12.  Severability 

I. If any provision of this Agreement shall be held or made invalid by a court decision, statute or rule, or shall be otherwise rendered invalid, the remainder of this Agreement shall not be affected thereby. 

 

13. Privacy: 

I. All personal information collected and used by DelayDollars is protected under our Privacy Policy. 

 

14. Contact: 

I. Please contact admin@delaydollarscorp.com for any queries regarding these terms.